Service Desk

If you require assistance with a common process, there are resources available for each user group, in the blue SPEAR banner.

User guides covering common support questions are listed below:

Digital Certificates / Signing LUV Registration Processing Times Register Organisation SCFF & ePlan Support

If you require further assistance with SPEAR, please contact the SPEAR Service Desk:

T: (03) 9194 0612
E: fcrne.vasb@genafcbeg.ivp.tbi.nh

If you have an ePlan related enquiry click here

Queries regarding Lodgements

The SPEAR Service Desk is unable to assist with the information contained within applications and the requirements for supporting documents. If you require assistance or information, resources are available on the Fees Guides & Forms page of the Land Use Victoria website.

If you have received a refusal or requisition from Land Use Victoria, please contact the Plan Branch by email:

E:: fhoqvivfvba.oenapu@genafcbeg.ivp.tbi.nh

NOTE: The Plan Branch does not offer phone support.

Remote Desktop Assistance

Occasionally, when calling the SPEAR Service Desk, we may attempt to help you via a remote desktop connection using TeamViewer.

To download the TeamViewer software, click here: