ePlan Support

If you require assistance with ePlan, SCFF or Vicmap Survey information, details can be found below.

Useful ePlan related material listed below:

Queries regarding SCFF and ePlan Preperation

If you require assistance preparing your SCFF or ePlan, please contact the SPEAR Service Desk:

Please send your enquiry by email with as much supporting information/attachments as possible (source files, screenshots etc...). We will get back to you to further discuss the issue.

T: (03) 9194 0612

Queries regarding retrieved digital data

For more information visit Vicmap Survey

Issues found in digital survey data should be reported in our Jira Help Centre

NOTE: When accessing Jira for the first time, you will be required to sign up using an email address and create a password.

Remote Desktop Assistance

Occasionally, when calling the Service Desk, we may attempt to help you via a remote desktop connection using TeamViewer.

Download TeamViewer