Surveying and Planning through Electronic Applications and Referrals

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How do I acquire a digital certificate?

SPEAR requires Applicant Contacts and Responsible Authorities to have one or more ABN – DSC (Australian Business Number – Digital Signing Certificates) for use in SPEAR.

This type of digital certificate links individual employees in an organisation with the organisation’s ABN. 

Digital certificates are not bought from SPEAR; they are purchased through a security company called Symantec. An organisation must have an account with Symantec before individuals can apply for a digital certificate.

Visit the Symantec website for further information.

If you have problems acquiring and installing your digital certificates you may need to contact Symantec Gatekeeper Customer Support or contact the SPEAR Service Desk on (03) 9194 0612.

01

Applying for your first digital certificate

An organisation must have an account with Symantec before individuals can apply for a digital certificate.

 

The first step is to enrol online with Symantec and pay the required fee.

 

Download User Guide 31 - Symantec Digital Certificate Organisation Enrolment (PDF 336KB) for further information.

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Every organisation is required to have a Certificate Manager digital certificate.

 

Download User Guide 32 - Applying for a Certificate Manager Digital Certificate (PDF 348KB) for further information.

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Once your certificate has been approved by Symantec, instructions will be emailed to you on how to install your digital certificate.

 

Download User Guide 33A - Installing and backing up your digital certificates - Internet Explorer (PDF 968KB) for more information.

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Download User Guide 33B - Installing and backing up your digital certificates - Mozilla Firefox (PDF 808KB) for more information.

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A Certificate Manager is able to authorise subsequent standard digital certificates.
Certificate Managers must have their digital certificate installed in an Internet browser certificate store to enable the authorisation of standard digital certificates for individuals in their organisation.

 

Download User Guide 36 - Importing your digital certificates into the Windows Certificate Store (PDF 734KB) for further information.

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02

Applying for standard certificates

Once your organisation has a valid Certificate Manager digital certificate you can apply for subsequent standard digital certificates.

 

You should apply for the certificate on the PC you normally use as during the application process some information is stored into the registry on your PC. You will also need to know the ABN (Australian Business Number) used by your organisation to enrol with Symantec.

 

Download User Guide 35 - Applying for a Standard digital certificate (PDF 199KB) for further information.

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Once a member of your organisation enrols for a standard digital certificate, Symantec will send an email to the individual providing instructions to forward it to the Certificate Manager to approve.

 

Download User Guide 37 - Certificate Manager guide to approving and renewing Standard digital certificates (PDF 270KB) for more information.

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Once the application has been approved, Symantec will send an email to the individual providing instructions on how to download/pickup the standard digital certificate.

 

Download User Guide 33A - Installing and backing up your digital certificates - Internet Explorer (PDF 968KB) for more information.

Download

 

Download User Guide 33B - Installing and backing up your digital certificates - Mozilla Firefox (PDF 808KB) for more information.

Download
 
 
03

Using your digital certificate in SPEAR

For SPEAR to recognise your digital certificate, you need to ensure Java is installed on your computer. If you don't already have Java installed, you can download the latest version from http://www.java.com/en/

 

Contact your technical support if you need help downloading Java. Otherwise, if you would like further information, please contact us.

 

Test your digital certificate in SPEAR. You need a completed SPEAR registration form for your organisation which you can obtain from the How do I get started? section of the website and have obtained SPEAR access before being able to test your digital certificate in SPEAR.

 

Download User Guide 34 - Testing your digital certificate (PDF 294KB) for more information.

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04

Renewing your digital certificate

Digital certificates have a life cycle of two years. You will receive a renewal email about 45 days before your certificate is due to expire.

 

Please contact the Symantec help desk if you change your email address so we can keep your renewal up to date.

 

If you do not renew your certificate before its expiry, you will need to complete a new application, including the Australia Post Keypost 100 point personal verification check for Certificate Manager type digital certificates.

 

Standard digital certificate renewals can be approved by your Certificate Manager via the ‘Gatekeeper Account Management’ on the Symantec website.

 

To check when your certificate expires, click the 'Certificates' button when using or testing your certificate in SPEAR. Your certificates are listed here with the associated expiry date.

 

Alternatively, open the Windows Control Panel and click on Internet Options. Select the Content tab>Certificates. Your certificates are listed here. The expiry column lists the expiry date of your certificate.

 

Download User Guide 37 - Certificate Manager guide to approving and renewing Standard digital certificates (PDF 270KB) for further information or go to the FAQs page in the About the Application section.

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